Dioscuri Bay Palace - Agrigento, Italy

5.1 Out of 10 Mediocre Guests Recommend: Mixed

Amenities: 5.3 Cleanliness: 6.0 Location: 4.1 Comfort: 5.3 Service: 5.3 Value: 4.7

Popularity Ranking:

Guest Reviews:

Laith from Woolwich, GB stayed on July 16, 2004

"I can honestly say this was the worst hotel I have been unfortunate enough to stay in, either on business or pleasure. My complaints were as follows:- 1) On arrival we were allocated a room was directly above the reception and every time the automatic door opened in the reception area below, it made a high-pitched noise that kept us awake for a large part of the night. When we asked to move rooms in the morning, we were told that this would not be possible and that we would be stuck with two more sleepless nights. 2) On arrival I had a shower as I had just been driving for 4 hours. The floor of the shower unit threatened to overflow due to a blockage in the plug hole, I cleared this obstruction which turned out to be an accumulation of pubic hairs - clearly the plug had not been cleaned for a substantial period of time. Absolutely disgusting. 3) We ate at the restaurant "La Baia degli Dei" and were "treated" to food that was cold and tasteless. 4) The swimming pool was shut between 12.30pm and 3.30pm each day - this is the time the guests most wish to use the pool! Nowhere is this closure mentioned on your website and it should have been made clear on booking. 5) The surrounding beach is littered with refuse, although this is no doubt the responsibility of the local authority, I would have thought that they would be ashamed to be associated with such unpleasant conditions as these reflect so poorly on the hotel. 6) There was a complete absence of any UK journals or newspapers for English guests, a real shock in a four star hotel. 7) The absence of any English Language channels on the TV apart from BBC World. 8) Finally, my major complaint. In the evenings, the "American Bar" had live music which, due to the design of the hotel, keeps all guests awake until 11.30 every night. I asked the hotel manager if it would be possible to reschedule the music to end earlier or simply to reduce the volume but was told that this was impossible as this was a "normal event". This was an absolute disgrace. How do they expect any business travelers, or any guest for that matter, to return to a hotel when he or she cannot get a good nights sleep? We were so disgusted by the level of bad service, ignored requests and the intolerable noise that we cut short our stay by a day - leaving after 2 nights rather than the 3 we had intended, naturally this incurred another conversation with the manager on duty to avoid paying for the third night. The hotel is a disgrace to the Framon Group of Hotels."

Recommends the hotel to others? No

Located in a beautiful bay a short distance from the historic centre and the archaeological site of the Templi valley, the hotel has 102 elegant, comfortably-appointed rooms, all with balcony and views, American Bar, La Baia degli Dei restaurant with regional cuisine, winter garden and conference hall seating up to 200 and a fine pool.

Dioscuri Bay Palace is also listed in:

• Conference Hotels